A field guide for Aircall Sales Execs and CSMs to surface, qualify, and route customers to the right AI coaching solution — and get credit for it.
Any closed Triple Session deal gets attributed to your MRR target — same as a native upsell.
Customers using AI coaching are stickier. More value = less churn risk on your accounts.
You surface the fit and intro the customer to Mali. Triple Session runs the full sales process.
Assist Pro, Piper, and Triple Session solve different problems. Know which to recommend when.
* Triple Session AI Coach at $55/user includes capabilities that would otherwise require both Assist Pro + Piper AI at $138/user/month combined.
What is the customer's main coaching or training challenge?
| Feature | Assist Pro | Piper AI | Triple Session |
|---|---|---|---|
| Call Intelligence | |||
| Custom call summaries | ✓ | — | ✓ |
| Automatic call scoring | ✓ | ✓ | ✓ |
| Dynamic scorecard matching (by sales stage) | — | — | ✓ |
| Custom call scorecards | ✓ | ✓ | ✓ |
| AI context analysis & training suggestions per score | — | — | ✓ |
| Live prompts / live transcription | ✓ | — | — |
| Integrations & CRM | |||
| Playbook CRM logging | ✓ | ✓ | ✓ |
| CRM field mapping — auto-log to HubSpot / Salesforce | — | ✓ | ✓ |
| HubSpot CRM card (all-in-one view) | — | — | ✓ |
| Works with VoIP call recordings | ✓ | ✓ | ✓ |
| Works with video platform recordings (Zoom, Teams, Meet) | — | ✓ | ✓ |
| Slack / Teams automation | — | ✓ | ✓ |
| AI insights based on company & call data | — | ✓ | ✓ |
| Customizable AI email follow-ups (scorecard-driven) | — | — | ✓ |
| Coaching & Training | |||
| AI roleplay avatar (skill practice) | — | — | ✓ |
| On-demand video content for training | — | — | ✓ |
| LMS — host company-customized content | — | — | ✓ |
| Deal Intelligence | |||
| Deal / opportunity close likelihood score | — | — | ✓ |
| Prompt-based AI analysis on opportunities | — | ✓ | ✓ |
Use the soundbites above during QBRs, renewal calls, and onboarding touchpoints. Listen for coaching pain, budget constraints, or language needs.
Run through the interactive qualifier above to confirm Triple Session — not Assist Pro or Piper — is the right fit before making the intro.
As soon as you identify a potential fit, let Mali know. Share the customer's main pain point and contact. Do not wait for a perfect moment.
Triple Session runs the full sales process from here — demo, negotiation, close. You stay copied in but don't need to do the heavy lifting.
Any closed-won Triple Session deal counts toward your MRR target for both Sales and Customer Success teams. No extra work required.
As soon as you spot a fit — even if it's early stage — let Mali know. Triple Session handles everything from there and your MRR gets credited on close.